{"id":8638,"date":"2024-10-14T08:40:47","date_gmt":"2024-10-14T07:40:47","guid":{"rendered":"https:\/\/republify.se\/?post_type=product&p=8638"},"modified":"2026-01-08T19:14:10","modified_gmt":"2026-01-08T18:14:10","slug":"itil4-specialist-create-deliver-support-itil4-cds","status":"publish","type":"product","link":"https:\/\/republify.se\/index.php\/produkt\/itil4-specialist-create-deliver-support-itil4-cds\/","title":{"rendered":"ITIL\u00ae4 Specialist: Create, Deliver & Support (ITIL\u00ae4 CDS)"},"content":{"rendered":"

Is This The Right Course?<\/h4>\n
\n

Candidates must hold the ITIL 4 Foundation certificate.<\/p>\n<\/div>\n

Who Should Attend?<\/h4>\n
\n
    \n
  • Individuals continuing their journey in service management<\/li>\n
  • ITSM managers and aspiring ITSM managers<\/li>\n
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery<\/li>\n<\/ul>\n
    \n

    What You’ll Learn<\/h4>\n<\/div>\n
    \n
    \n
      \n
    • Understand how to plan and build a service value stream to create, deliver and support services<\/li>\n
    • Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams<\/li>\n
    • Know how to create, deliver and support services<\/li>\n
    • Preparation to sit the ITIL 4 Create, Deliver, Support examination<\/li>\n
    • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system<\/li>\n
    • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement<\/li>\n
    • Preparation to sit the ITIL 4 foundation examination<\/li>\n<\/ul>\n
      \n

      Course Outline<\/h4>\n<\/div>\n
      \n
      \n
      \n
        \n
      • Understand the concepts and challenges relating to the following across the service value system:\n
          \n
        • Organisational structure<\/li>\n
        • Integrated\/collaborative teams<\/li>\n
        • Team capabilities, roles, competencies<\/li>\n
        • Team culture and differences<\/li>\n
        • Working to a customer-orientated mindset<\/li>\n
        • Employee satisfaction management<\/li>\n
        • The value of positive communications<\/li>\n<\/ul>\n<\/li>\n
        • \u00a0Understand how to use a \u2018shift left\u2019 approach<\/li>\n
        • Know how to plan and manage resources in the service value system:\n
            \n
          • Team collaboration and integration<\/li>\n
          • Workforce planning<\/li>\n
          • Results based measuring and reporting<\/li>\n
          • The culture of continual improvement<\/li>\n<\/ul>\n<\/li>\n
          • Understand the use and value of information and technology across the service value system:\n
              \n
            • Integrated service management toolsets<\/li>\n
            • Integration and data sharing<\/li>\n
            • Reporting and advanced analytics<\/li>\n
            • Collaboration and workflow<\/li>\n
            • Robotic process automation (RPA)<\/li>\n
            • Artificial intelligence and machine learning<\/li>\n
            • Continuous integration and delivery\/deployment (CI\/CD)<\/li>\n
            • Information models<\/li>\n<\/ul>\n<\/li>\n
            • Know how to use a value stream to design, develop and transition new services<\/li>\n
            • Know how the following ITIL practices contribute to a value stream for a new service:\n
                \n
              • Service design<\/li>\n
              • Software development and Management<\/li>\n
              • Deployment management<\/li>\n
              • Release management<\/li>\n
              • Service Validation and testing<\/li>\n
              • Change Enablement<\/li>\n<\/ul>\n<\/li>\n
              • Know how to use a value stream to provide user support<\/li>\n
              • Know how the following ITIL practices contribute to a value stream for user support:\n
                  \n
                • Service desk<\/li>\n
                • Incident management<\/li>\n
                • Problem management<\/li>\n
                • Knowledge management<\/li>\n
                • Service level management<\/li>\n
                • Monitoring and event management<\/li>\n<\/ul>\n<\/li>\n
                • Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:\n
                    \n
                  • Managing queues and backlogs<\/li>\n
                  • Prioritizing work<\/li>\n<\/ul>\n<\/li>\n
                  • Understand the use and value of the following across the service value system:\n
                      \n
                    • Buy vs build considerations<\/li>\n
                    • Sourcing options<\/li>\n
                    • Service integration and management (SIAM)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

                       <\/p>\n

                      Acknowledgements. ITIL\u00ae is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.<\/em>
                      \nAccredited ITIL 4 training is provided by Brivalo, accredited by Peoplecert.<\/em><\/p>\n

                       <\/p>\n

                      Kursen levereras i samarbete med Brivalo<\/h3>\n","protected":false},"excerpt":{"rendered":"

                      Denna kurs utg\u00f6r en naturlig forts\u00e4ttning p\u00e5 ITIL 4 Foundation f\u00f6r alla p\u00e5 en IT-avdelning, och rekommenderas som ett f\u00f6rsta steg att bygga vidare utifr\u00e5n Foundation-plattformen<\/p>\n

                      I kurspriset ing\u00e5r \u00e4ven en certifieringsvoucher<\/p>\n","protected":false},"featured_media":2641,"comment_status":"open","ping_status":"closed","template":"","meta":{"wds_primary_product_brand":0,"wds_primary_product_cat":0},"product_brand":[],"product_cat":[30,52],"product_tag":[],"class_list":{"0":"post-8638","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-business","7":"product_cat-itil","9":"first","10":"instock","11":"taxable","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product\/8638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/comments?post=8638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media\/2641"}],"wp:attachment":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media?parent=8638"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_brand?post=8638"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_cat?post=8638"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_tag?post=8638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}