{"id":8474,"date":"2024-09-11T08:59:02","date_gmt":"2024-09-11T07:59:02","guid":{"rendered":"https:\/\/republify.se\/?post_type=product&#038;p=8474"},"modified":"2026-01-09T08:15:11","modified_gmt":"2026-01-09T07:15:11","slug":"troubleshooting-foundations-kepner-tregoe-foundations","status":"publish","type":"product","link":"https:\/\/republify.se\/index.php\/produkt\/troubleshooting-foundations-kepner-tregoe-foundations\/","title":{"rendered":"Troubleshooting Foundations \u2013 Kepner-Tregoe Foundations"},"content":{"rendered":"<div class=\"elementor-element elementor-element-7723ba8 elementor-widget elementor-widget-text-editor\" data-id=\"7723ba8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-70419e9c elementor-widget elementor-widget-text-editor\" data-id=\"70419e9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-element elementor-element-4b939308 elementor-widget elementor-widget-text-editor\" data-id=\"4b939308\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p><strong>Vad du f\u00e5r<\/strong><\/p>\n<ul>\n<li>2 utbildningsdagar ledda av en sakkunnig expert-instrukt\u00f6r<\/li>\n<li>Tillg\u00e5ng till digitala verktyg och resurser<\/li>\n<li>F\u00e4rdigheter f\u00f6r att f\u00f6rb\u00e4ttra kvaliteten p\u00e5 upptrappningar och \u00f6verl\u00e4mningar<\/li>\n<li>Kursintyg\/diplom<\/li>\n<li>Certifieringspo\u00e4ng: 1,4 CEUs<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Exempel p\u00e5 l\u00e4mpliga kursdeltagare<\/strong><\/p>\n<p>Frontlinesupport, service-\/helpdeskanalytiker, incident-\/problemhanterare, teamledare f\u00f6r callcenter, \u00e4mnesexperter och andra med viss tidigare erfarenhet av b\u00e4sta praxis f\u00f6r fels\u00f6kning.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Du l\u00e4r dig att<\/strong><\/p>\n<ul>\n<li>Demonstrera b\u00e4sta praxis i grundl\u00e4ggande fels\u00f6kningsf\u00e4rdigheter<\/li>\n<li>Utveckla ett konsekvent f\u00f6rh\u00e5llningss\u00e4tt och struktur f\u00f6r hantering av incidenter och problem<\/li>\n<li>Utveckla kvalitetsproblembeskrivningar<\/li>\n<li>F\u00f6rb\u00e4ttra kvaliteten p\u00e5 eskaleringar och \u00f6verl\u00e4mningar f\u00f6r snabbare probleml\u00f6sning<\/li>\n<li>Ta kontroll \u00f6ver situationen genom att optimera involvering av resurser<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Utvecklade f\u00e4rdigheter<\/strong><\/p>\n<ul>\n<li>Basera kunskap om terminologi, struktur och begrepp i Kepner-Tregoes grundl\u00e4ggande fels\u00f6kningstekniker<\/li>\n<li>Strukturerat, kritiskt t\u00e4nkande f\u00f6r att st\u00f6dja analysen av incidenter och problem<\/li>\n<li>F\u00f6rm\u00e5gan att klarg\u00f6ra tillg\u00e4nglig information, bed\u00f6ma effekt och prioritera vad man ska arbeta med f\u00f6rst<\/li>\n<li>Tydlighet i problembeskrivningen tillsammans med en process f\u00f6r att snabbt samla in nyckelinformation f\u00f6r att komma till grundorsaken<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3>Kursen levereras i samarbete med OptiSolve<\/h3>\n","protected":false},"excerpt":{"rendered":"<p><strong>L\u00e4r dig grunderna i Kepner-Tregoes fels\u00f6kningsmetod. Detta \u00e4r en introduktionskurs f\u00f6r att l\u00e4ra dig hur man f\u00f6ljer en systematisk process f\u00f6r probleml\u00f6sning n\u00e4r man svarar p\u00e5 ITSM-incidenter och problem.<\/strong><\/p>\n<p>Bem\u00e4stra grunderna f\u00f6r att s\u00e4kerst\u00e4lla att effektiv hj\u00e4lp ges n\u00e4r du hanterar kundfr\u00e5gor och, viktigast av allt, att produkter och tj\u00e4nster \u00e4r &#8221;up&#8221;. Det h\u00e4r programmet \u00e4r f\u00f6r individer som arbetar i fels\u00f6knings- och kundsupportmilj\u00f6er och vill f\u00f6rb\u00e4ttra kvaliteten p\u00e5 sina bidrag till incidenter och probleml\u00f6sning.<\/p>\n","protected":false},"featured_media":5357,"comment_status":"open","ping_status":"closed","template":"","meta":{"wds_primary_product_brand":0,"wds_primary_product_cat":0},"product_brand":[],"product_cat":[148,36,52,29],"product_tag":[],"class_list":{"0":"post-8474","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-architecture","7":"product_cat-devops","8":"product_cat-itil","9":"product_cat-technical","11":"first","12":"instock","13":"taxable","14":"shipping-taxable","15":"purchasable","16":"product-type-simple"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product\/8474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/comments?post=8474"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media\/5357"}],"wp:attachment":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media?parent=8474"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_brand?post=8474"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_cat?post=8474"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_tag?post=8474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}