{"id":11064,"date":"2025-11-10T16:27:58","date_gmt":"2025-11-10T15:27:58","guid":{"rendered":"https:\/\/republify.se\/?post_type=product&#038;p=11064"},"modified":"2026-01-08T18:30:39","modified_gmt":"2026-01-08T17:30:39","slug":"mastering-jira-server-service-desk","status":"publish","type":"product","link":"https:\/\/republify.se\/index.php\/produkt\/mastering-jira-server-service-desk\/","title":{"rendered":"Mastering Jira Server Service Desk"},"content":{"rendered":"<h3 data-start=\"536\" data-end=\"554\"><strong data-start=\"540\" data-end=\"552\">M\u00e5lgrupp<\/strong><\/h3>\n<p data-start=\"555\" data-end=\"580\">Kursen v\u00e4nder sig till:<\/p>\n<ul data-start=\"581\" data-end=\"817\">\n<li data-start=\"581\" data-end=\"648\">\n<p data-start=\"583\" data-end=\"648\">Jira-administrat\u00f6rer och super-users som arbetar i servermilj\u00f6.<\/p>\n<\/li>\n<li data-start=\"649\" data-end=\"721\">\n<p data-start=\"651\" data-end=\"721\">IT-service- och supportteam som anv\u00e4nder Jira Service Desk (Server).<\/p>\n<\/li>\n<li data-start=\"722\" data-end=\"817\">\n<p data-start=\"724\" data-end=\"817\">Process- och systemansvariga som beh\u00f6ver f\u00f6rst\u00e5 hur man designar och optimerar servicefl\u00f6den.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"819\" data-end=\"822\" \/>\n<h3 data-start=\"824\" data-end=\"846\"><strong data-start=\"828\" data-end=\"844\">Kursinneh\u00e5ll<\/strong><\/h3>\n<p data-start=\"847\" data-end=\"950\">Cirka 50 % teori och 50 % praktisk workshop, med fokus p\u00e5 att direkt oms\u00e4tta kunskapen i er egen milj\u00f6.<\/p>\n<h4 data-start=\"952\" data-end=\"972\"><strong data-start=\"957\" data-end=\"970\">F\u00f6rmiddag<\/strong><\/h4>\n<ul data-start=\"973\" data-end=\"1351\">\n<li data-start=\"973\" data-end=\"1063\">\n<p data-start=\"975\" data-end=\"1063\">Introduktion till Jira Service Desk i servermilj\u00f6 \u2013 arkitektur, roller och funktioner.<\/p>\n<\/li>\n<li data-start=\"1064\" data-end=\"1174\">\n<p data-start=\"1066\" data-end=\"1174\">Administration av projekt och service desk-komponenter: kundportal, beg\u00e4randetyper, organisationsstruktur.<\/p>\n<\/li>\n<li data-start=\"1175\" data-end=\"1279\">\n<p data-start=\"1177\" data-end=\"1279\">Konfiguration av k\u00f6er och SLA: hur man bygger logiska fl\u00f6den, prioriteringsregler och serviceniv\u00e5er.<\/p>\n<\/li>\n<li data-start=\"1280\" data-end=\"1351\">\n<p data-start=\"1282\" data-end=\"1351\">Workflow-design: skapa och anpassa workflows, schemes och automation.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1353\" data-end=\"1375\"><strong data-start=\"1358\" data-end=\"1373\">Eftermiddag<\/strong><\/h4>\n<ul data-start=\"1376\" data-end=\"1833\">\n<li data-start=\"1376\" data-end=\"1459\">\n<p data-start=\"1378\" data-end=\"1459\">Beh\u00f6righeter och s\u00e4kerhet: roller, grupper, service desk-specifika r\u00e4ttigheter.<\/p>\n<\/li>\n<li data-start=\"1460\" data-end=\"1547\">\n<p data-start=\"1462\" data-end=\"1547\">Automation i Service Desk: triggers, auto-assign, notifications, e-postintegration.<\/p>\n<\/li>\n<li data-start=\"1548\" data-end=\"1639\">\n<p data-start=\"1550\" data-end=\"1639\">Rapportering och dashboards: uppf\u00f6ljning av SLA, produktivitetsm\u00e5tt och service KPI:er.<\/p>\n<\/li>\n<li data-start=\"1640\" data-end=\"1763\">\n<p data-start=\"1642\" data-end=\"1763\">Workshop: Till\u00e4mpning i deltagarnas egna projekt \u2013 konfigurera portal, k\u00f6er, SLA och workflow efter er egen verksamhet.<\/p>\n<\/li>\n<li data-start=\"1764\" data-end=\"1833\">\n<p data-start=\"1766\" data-end=\"1833\">Avslutning och rekommendationer f\u00f6r fortsatt f\u00f6rb\u00e4ttring och drift.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1835\" data-end=\"1838\" \/>\n<h3 data-start=\"1840\" data-end=\"1870\"><strong data-start=\"1844\" data-end=\"1868\">F\u00f6rkunskaper<\/strong><\/h3>\n<p>Grundl\u00e4ggande Jira-kunskap (g\u00e4rna servermilj\u00f6).<\/p>\n<p>&nbsp;<\/p>\n<h3>Utbildningen genomf\u00f6rs i samarbete med MindRoad<\/h3>\n<h2><\/h2>\n","protected":false},"excerpt":{"rendered":"<p><strong>Denna endagskurs riktar sig till dig som har grundl\u00e4ggande erfarenhet av Jira och vill bem\u00e4stra Jira Service Desk i servermilj\u00f6. <\/strong><\/p>\n<p>Du f\u00e5r en djupare f\u00f6rst\u00e5else f\u00f6r administration, workflow-design, k\u00f6er, SLA och kundportal \u2013 och l\u00e4r dig hur du bygger en effektiv och v\u00e4lfungerande service desk som st\u00f6djer organisationens behov.<\/p>\n<p>Efter kursen kan du sj\u00e4lvst\u00e4ndigt konfigurera och optimera Jira Service Desk i servermilj\u00f6 och skapa en serviceprocess som ger snabbare \u00e4rendehantering, tydligare ansvar och mer n\u00f6jda interna eller externa kunder. Du f\u00e5r en djupare f\u00f6rst\u00e5else f\u00f6r hur verktyget b\u00e4st st\u00f6djer din organisation \u2013 i linje med Republifys filosofi om continuous learning och praktiskt till\u00e4mpad kunskap.<\/p>\n","protected":false},"featured_media":11549,"comment_status":"open","ping_status":"closed","template":"","meta":{"wds_primary_product_brand":0,"wds_primary_product_cat":0},"product_brand":[],"product_cat":[181,29],"product_tag":[],"class_list":{"0":"post-11064","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-jira","7":"product_cat-technical","9":"first","10":"instock","11":"taxable","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product\/11064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/comments?post=11064"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media\/11549"}],"wp:attachment":[{"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/media?parent=11064"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_brand?post=11064"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_cat?post=11064"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/republify.se\/index.php\/wp-json\/wp\/v2\/product_tag?post=11064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}